 |
Frequently Asked Questions |
Click here for Rate & Rate Study FAQs
Where is Camrosa located?
Why wasn't my last payment reflected on my bill?
I'm late in getting my bills paid. Can I drop my payment off?
When is my bill due?
Where is my water meter located?
What is AMR?
How accurate is AMR?
Can AMR detect leaks in my plumbing system?
I received a water bill with two meter readings. What does this mean?
Will
I be charged for the AMR upgrade?
Where is Camrosa located?
The Camrosa District office is located at 7385 Santa Rosa Road in Camarillo on Santa Rosa Road, 2.8 miles east of the 101
Freeway.
Why wasn't my last payment reflected on my bill? In order to process the billings each month, the District must establish a
transactions cut-off date after which no further transactions will be reflected
on the monthly billing statement. If
your payment was received after the cut-off date, it would not be reflected on
your bill.
I'm late in getting my bills paid. Can I drop my payment off?
A payment drop box located at the Westerly exit from the District Office parking
lot, is available for non-cash payments anytime, day or night. Please use the pre-addressed envelope you received with your bill. To ensure the payment is properly posted to your account, please include
the top portion of your bill with your payment or write your account number on
your check. Payments will be posted to your account on the following business
day.
When is my bill due?
All bills are due when presented for payment. Bills are overdue if payment is not received by the Delinquent Date
printed on the face of your billing statement. Please allow three days for delivery of payments made by U.S. Mail.
Where is my water meter located?
Most water meters are located in the ground in a concrete box near the sidewalk
or curb.
What is AMR?
It is a proven technology that enables Camrosa to read water meters remotely
without having to physically visit and manually read each meter.
How accurate is AMR?
This reading is actually more accurate than visually reading the meter because
AMR eliminates human error.
Can AMR detect leaks in my plumbing system?
AMR will allow improved monitoring of your usage to help investigate unexplained
water use.
I received a water bill with two meter readings. What does this mean?
The first bill following the upgrade to AMR will reflect two meter readings. The
first reading is the usage from last billing date to the upgrade date and the
second reading reflects usage after the upgrade to the end of the billing cycle.
Will
I be charged for the AMR upgrade?
There is no charge for the upgrade. The program is designed to enhance customer service and reduce long-term
operational costs.
|
|
