Our Customer Service department prides itself on delivering responsive and courteous service to our customers on a variety of issues. From billing questions to meter checks to reporting water waste, our Customer Service team stands ready to assist you with your inquiries. And for urgent matters, we’re available 24/7.
Call us anytime at (805) 388-0226, and you’ll be directed to the right person.
Customer Service
Online Customer Portal
Register now to:
– View your usage
– View your bill
– Go Paperless* (*Must opt-in to receive paper bills)
– Pay your bill online**
– Set up AutoPay**
**ALL Credit card/Debit card/PayPal payments will be assessed a 2.75% transaction fee (minimum fee $2.75). Maximum payment per transaction is $5,000.
**One-time ACH/EFT payments will be assessed a $2.75 transaction fee. Maximum payment per for ACH/EFT transaction is $125,000.
**No transaction fees when setting up AutoPay using your checking account.
If your statement shows that you are currently enrolled in Autopay, you do not need to re-enroll. Please call our office if you have any questions.
Scan the QR Code or click button below to pay bill/register:
Payments
Payments must be made by the due date printed on your monthly bill. Payments may be made by check or money order and returned by mail in the envelope provided or dropped in the drop box at the District office on Santa Rosa Road. Please DO NOT put cash in the mail or in the drop box.
Walk-in customers can pay using cash, checks, money orders and debit/credit cards at the front desk of the District office during regular business hours.
You can also pay over the phone. To use this convenient and secure automated payment option, just call the toll-free number (855) 770-5933.**Please note that a 2.75% transaction fee will be applied.*
Billing Policies
Billing is done on a monthly basis, with the previous calendar month’s use reflected on the current bill. Bills are due on the last day of every month and are considered past due the first day of the following month. Effective May 2017, the District began to assess a ten-percent late fee on past-due accounts, and a 1.5-percent monthly interest rate will be applied to balances more than 30 days delinquent. Disconnection due to non-payment may result in the collection of a cash deposit in order to reconnect service. For more information on these and other policies, Camrosa’s District Rules and Regulations (Ordinance 40) can be viewed here.
If you have questions regarding your bill, you may call Camrosa anytime during regular business hours. If you call within ten (10) days of the billing date, you may stop payment of the bill.
Checks or money orders should be made payable to Camrosa Water District. Please remit the bottom portion of your bill with your payment to ensure proper posting to your account.
Starting Water Service
Starting water service is a simple process. Use the link below to go directly to the request for service application, which you can submit to our office. Applications are processed Monday through Friday between the hours of 9:00 am and 4:00 pm and require at least a 24-HOUR NOTICE prior to the requested start date. The application must be completed and signed by the property owner to establish and maintain water service at a specific property, as written in our Ord. 40: Rules & Regulations.
Download RESIDENTIAL Service AppDownload COMMERCIAL Service App
To START service, you’ll need:
- Service address
- Mailing address
- Date to start service
- Owner’s information
- Proof of home/property ownership
- A deposit and set-up fee will be required before activating service.
To STOP service:
- Call us at (805) 388-0226 or email us at: customerservice@camrosa.com
- Provide service address
- Provide service termination date
- Include a forwarding address for the final billing statement
Email all completed and signed service applications to: customerservice@camrosa.com
How to Turn Off Water
Most homes have a shutoff valve where the water line enters the house. Find this valve and make sure it closes easily. Valves close in a clockwise direction. Use this valve in case of an emergency or to make necessary plumbing repairs. To ensure valves work efficiently, they should be exercised routinely and replaced if defective.
To turn off your water at the meter, find your meter box. This is usually in a small concrete vault near the street. To shut off the water here, lift the lid off the meter box by using a large screwdriver. Turn the valve that is located closest to the house clockwise ¼ of a turn to shut off the water. Do not attempt to turn the valve located closest to the street.
You can also contact our office at (805) 388-0226 if you have any questions.
Note: Any damage to District equipment caused either purposely or accidentally will be the financial responsibility of the customer.
Rates
In the Spring 2023, the District embarked upon a comprehensive five-year rate study in accordance with Proposition 218. The purpose of the study was to review our existing rates to determine if rates were sufficient for the operation of our current system in addition to projected future costs of new water supply projects in infrastructure rehabilitation.
Camrosa held Community Outreach Forums on Rates in March and May of 2024, to receive customer input and answer questions. The Board of Directors accepted the Rate Study at the April 19, 2024 Board meeting. Lastly, the Board of Directors officially adopted the proposed rates during the public hearing held on June 6, 2024.
For more information, click below.
USA Dig Alert
Underground Service Alert, or USA, is a national network that tracks all underground water pipes, gas lines, electrical conduits, television cables, etc. because these lines and pipes can be damaged by anyone digging underground.
Any homeowner or contractor who plans to dig ANY excavation should contact USA’s Dig Alert at least two working days before you plan to dig! Simply dial 8-1-1 from any phone, anywhere, nationwide and you will be connected to the local one call center. For more information, visit the Dig Alert at www.digalert.com.