Our Customer Service department prides itself on delivering responsive and courteous service to our customers on a variety of issues. From billing questions to meter checks to reporting water waste, our Customer Service team stands ready to assist you with your inquiries. And for urgent matters, we’re available 24/7.
Call us anytime at (805) 388-0226, and you’ll be directed to the right person.
Customer Service
Online Payment Services
GO PAPERLESS! Register now to:
– Receive email notifications when your bill is ready
– View your bill
– Stop paper bills
– Pay your bill online**
– Set up reoccurring payments using credit/debit cards.** (If you would like to set up reoccurring payments using a checking account, please see EZPAY below)
– You also have the ability to make one-time credit/debit card payments without registering.**
**A $2.88 convenience fee will be applied per transaction for both online (reoccurring or one-time payments) and telephone payment options.
Click button below to register or pay bill:
Payments
Payments must be made by the due date printed on your monthly bill. Payments may be made by check or money order and returned by mail in the envelope provided or dropped in the drop box at the District office on Santa Rosa Road. Please DO NOT put cash in the mail or in the drop box.
Check, cash, and money order are accepted at the front desk of the District office during regular business hours.
You can also pay over the phone. To use this convenient and secure automated payment option, just call the toll-free number (844) 399-7675.**Please note that a $2.88 convenience fee will be applied per transaction on both online and telephone payment options.**
EZ Pay
With EZPay, you will continue to receive your monthly itemized bill from Camrosa. Your checking account will automatically be debited for the amount shown on your bill approximately 12 days from the bill date. Unlike the use of a credit/debit card to pay your monthly bill, there are NO ADDITIONAL FEES for using the EZPay Plan. You may cancel your enrollment at any time by calling our Customer Service department at (805) 388-0226.
To enroll, CLICK HERE and include the application with your next payment.
*In the event that your payment is returned due to insufficient funds, Camrosa may charge a fee as imposed on returned checks. Camrosa is not responsible for fees or charges applied to your account by your financial institution for non-sufficient funds. Some financial institutions may charge a transaction fee for electronic fund transfers. Please check with your bank regarding electronic fee policies. To be eligible, your account must have no past due amounts. Camrosa may terminate your EZPay participation if your financial institution returns more than one payment in any 12 consecutive months.
Billing Policies
Billing is done on a monthly basis, with the previous calendar month’s use reflected on the current bill. Bills are due on the last day of every month and are considered past due the first day of the following month. Effective May 2017, the District began to assess a ten-percent late fee on past-due accounts, and a 1.5-percent monthly interest rate will be applied to balances more than 30 days delinquent. Disconnection due to non-payment may result in the collection of a cash deposit in order to reconnect service. For more information on these and other policies, Camrosa’s District Rules and Regulations (Ordinance 40) can be viewed here.
If you have questions regarding your bill, you may call Camrosa anytime during regular business hours. If you call within ten (10) days of the billing date, you may stop payment of the bill.
Checks or money orders should be made payable to Camrosa Water District. Please remit the bottom portion of your bill with your payment to ensure proper posting to your account.
Starting/Stopping Service
Starting or terminating your water service is a simple process. Use the link below to go directly to the request for service application, which you can submit to our office. Applications are processed Monday through Friday between the hours of 9:00 am and 4:30 pm and require at least a 24-HOUR NOTICE prior to the requested start date.
Download Service Application
To Start Service, You’ll Need:
- Service address
- Mailing address
- Date service is to begin
- Name the account will be under
- If you are a tenant, name and phone number of landlord
- A deposit and set-up fee will be required before activating service.
To Stop Service, You’ll Need:
- Service Address
- Date Service is to terminate
- Name on the account or account number from your latest bill
- Address for the final billing
- Forwarding contact information for future correspondence
- There is no fee to terminate service.
For questions regarding starting or stopping water service, please call (805) 388-0226.
How to Turn Off Your Water
Most homes have a shutoff valve where the water line enters the house. Find this valve and make sure it closes easily. Valves close in a clockwise direction. Use this valve in case of an emergency or to make necessary plumbing repairs. To ensure valves work efficiently, they should be exercised routinely and replaced if defective.
To turn off your water at the meter, find your meter box. This is usually in a small concrete vault near the street. To shut off the water here, lift the lid off the meter box by using a large screwdriver. Turn the valve that is located closest to the house clockwise ¼ of a turn to shut off the water. Do not attempt to turn the valve located closest to the street.
You can also contact our office at (805) 388-0226 if you have any questions.
Note: Any damage to District equipment caused either purposely or accidentally will be the financial responsibility of the customer.
Rates
In July 2022, the Camrosa Board adopted a modified rate schedule.
The potable rate increase included in the 2019 Rate Study was implemented in 2021 but the non-potable rate increase was deferred. The new rate schedule adopted in July 2022 includes the “July 2021” non-potable rate increase and the originally scheduled potable rate increase.
In Spring 2019, the District completed a comprehensive rate study (see below) in accordance with Proposition 218. The study proposed a schedule of water and sewer rates through 2023 that would adequately fund water and sewer utility operations and capital projects while keeping rates as affordable as possible. On April 23, we mailed a letter and the proposed rates to all of our customers. On April 30 and May 1, we held two public meetings to present the rates and answer customer questions. On June 13, 2019, the Board of Directors held a public rate hearing. At that meeting, the Board voted to approve the five-year rate plan, which went into effect on July 1, 2019. You can view the adopted plan below.
2019 Water and Wastewater Rate Study
Backflow Prevention
Camrosa has a backflow prevention program to protect the drinking water supply from pollution and contamination caused by cross-connections and backflow.
When a water line is connected to equipment containing a non-potable substance, this is known as a cross-connection. Contamination may occur when water flows through a cross-connection from a non-potable source, such as a sprinkler system or heating and cooling system, into the potable water system. This can happen through a process known as backflow.
Click here for common backflow questions and answers. If you have a specific inquiry regarding your backflow device or annual testing certifications, contact the County of Ventura Cross-Connection Control Specialist at (805) 654-2436 or go directly to the County’s Cross-Connection Portal at vcca.ventura.org.
Click here for a backflow prevention test form.
USA Dig Alert
Underground Service Alert, or USA, is a national network that tracks all underground water pipes, gas lines, electrical conduits, television cables, etc. because these lines and pipes can be damaged by anyone digging underground.
Any homeowner or contractor who plans to dig ANY excavation should contact USA’s Dig Alert at least two working days before you plan to dig! Simply dial 8-1-1 from any phone, anywhere, nationwide and you will be connected to the local one call center. For more information, visit the Dig Alert at www.digalert.com.