Frequently Asked Questions (FAQs)

General Questions

Where is Camrosa located?

The Camrosa District office is located at 7385 Santa Rosa Road in Camarillo on Santa Rosa Road, 2.8 miles east of the US-101 Freeway. Click here for a map.

Where is my water meter located?

Most water meters are located in the ground in a concrete box near the sidewalk or curb.

Billing Questions

Why wasn’t my last payment reflected on my bill?

In order to process the billings each month, the District must establish a transactions cut-off date after which no further transactions will be reflected on the monthly billing statement.  If your payment was received after the cut-off date, it would not be reflected on your bill.


I’m late in getting my bills paid. Can I drop my payment off?

A payment drop box, located at the west exit of the District Office parking lot, is available for non-cash payments anytime, day or night.  Please use the pre-addressed envelope you received with your bill.  To ensure the payment is properly posted to your account, please include the top portion of your bill with your payment or write your account number on your check. Payments will be posted to your account on the following business day.

When is my bill due?

All bills are due when presented for payment.  Bills are overdue if payment is not received by the Delinquent Date printed on the face of your billing statement.  Please allow seven days for delivery of payments made by U.S. Mail.

Backflow Prevention

Camrosa Water District is committed to delivering safe, high quality water to its customers. The District operates 24 hours a day, 365 days a year, to ensure that the water delivered to our customers is kept free from harmful contaminants.

Camrosa has a backflow prevention program to protect the drinking water supply from pollution and contamination caused by cross-connections and backflow. When a water line is connected to equipment containing a non-potable substance, this is known as a cross-connection. Contamination may occur when water flows through a cross-connection from a non-potable source, such as a sprinkler system or heating and cooling system, into the potable water system. This can happen through a process known as backflow.

If you have a specific inquiry regarding your backflow device or annual testing certifications, contact the County of Ventura Cross-Connection Control Specialist at (805) 654-2436 or go directly to the County’s Cross-Connection Portal at

What is backflow?

When hydraulic conditions within system deviate from “normal”, the direction of the water flow can be reversed. This creates a backflow condition and the potential for contaminated water entering the distribution system.


How can backflow occur?

Backflow can occur two different ways, by backsiphonage and backpressure.


What is backsiphonage?

When there is a sudden reduction in the water pressure in the distribution system, such as during fire fighting or when a water main breaks, water flow can be reversed. This can create a suction effect, drawing potential contaminates into the potable water distribution system.


What is backpressure?

Backpressure is created when pressure in a non-potable system, such as in a recirculating system containing soap, acid, or antifreeze, exceeds the pressure in the potable system providing the make-up water. This can force the potable water to reverse its direction of flow through the cross-connection between the two systems. Potential contaminates can then enter the potable water system.


How can backflow be prevented?

Camrosa recognizes four methods of backflow prevention:

  • Air Gap
  • Double Check Valve Assembly
  • Reduced Pressure Principal Assembly
  • Pressure Vacuum Breaker Assembly


Camrosa will determine which type of protection is required based on the degree of hazard that the property represents to the potable water supply.


What is a backflow prevention assembly?

A backflow prevention assembly is an approved, testable assembly which uses valves, in different configurations, to prevent potential contaminates from flowing into the potable water system.


Who is responsible for the testing and maintenance of the backflow prevention assembly?

It is the responsibility of the customer to ensure that the backflow prevention assembly is in proper operating condition at all times. Backflow prevention assemblies must be tested annually. Camrosa sends notices to customers reminding them when the annual test is due. The customer must contact an approved certified tester to perform the test. If any repair work or maintenance is performed on the assembly, a certified tester must retest the assembly immediately and submit the test results to Camrosa Water District.


How do I find an approved Certified Tester?

For a list of Certified Testers, please see this list from the County of Ventura’s web site.